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"Character with that name already exists"

KaivaxCommunity Manager

tl;dr

Some testers are locked out of a character by a “name already exists” error. Blizzard asks for the character’s name and the time you last played it, to search its logs, and planned to restart the beta realms that day.

Hopping onto the most prominent of several threads about this--

When reporting an issue like this, please provide the name of the Beta character that you're locked out of, and if possible, the exact time you were last successfully playing the character (and got disconnected).

That will help us narrow our log search.

Thank you!

KaivaxCommunity Manager

Chuddi: maybe blizzard can take an hour to just unplug and replug the server

About the same time you posted this, a Senior Game Producer told me that he wants to restart Beta realms today.

Good thinkin'.

KaivaxCommunity Manager

Shawnwow: What are you doing?

Gathering as much information as possible, so that we can be sure of our understanding of both the issue and our fix for it.

Thank you for your patience. We recognize that Beta testing is very different than playing a live game.

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